A common (normal) human reaction to unexpected, unexplained aggression, abuse or disrespect is to either 1. freeze, 2. react emotionally (angrily), or 3. walk away. Unfortunately, deliberate workplace bullies often plan for these reactions, which is why many bullies use a very common tactic that I describe as The Switch Technique (described in detail here), to gain the upper hand (bully behaviour is about gaining power and control). Read up on this technique so you can quickly spot it and deal with it using one or more of these 17 expert phrases to safely bat-away workplace bullies (When using these phrases, choose one that you’re comfortable with. Recall That My First Rule is: Do No Harm To Yourself Or Others).
By Dr Felicity (Flis) LawrenceRead More